Website Support & Development Brisbane Experts

Slow websites are almost always caused by one (or a combination) of these:

• Uncompressed images — JPEGs and PNGs uploaded at 5MB+ are the #1 culprit. Convert to WebP and compress.
• No caching configured — every page reload hitting the database from scratch is expensive.
• Too many plugins or scripts — each one adds HTTP requests and execution time.
• Cheap shared hosting — if your server is overloaded with other tenants, no amount of optimisation fully compensates.
• No CDN in use — assets served from a single Brisbane server load slowly for users in Perth or Melbourne.

We diagnose speed issues with GTmetrix, PageSpeed Insights, and waterfall analysis — then fix the highest-impact issues first.

Sudden ranking drops or deindexing usually trace back to:

• A Google algorithm update — check Google Search Console for manual actions or coverage issues.
• Accidentally noindexed pages — a simple checkbox in your CMS settings can block Google from indexing your entire site.
• Redirect loops or broken canonicals — these confuse Googlebot and prevent pages from being crawled.
• Hosting downtime during a crawl — if your server was down when Google visited, pages may have been dropped temporarily.
• A recent redesign that changed URLs — without proper 301 redirects, old rankings are lost permanently.

We audit your Search Console, crawl your site with Screaming Frog, and implement fixes — including proper redirect mapping if needed.

This is one of the most common — and costly — silent failures on business websites. Leads are lost without anyone knowing. Causes include:

• PHP mail() function blocked — most modern hosts disable this for spam reasons.
• No SMTP plugin configured — the fix is to route mail through Gmail, Mailgun, or SendGrid via SMTP instead of the server's default mail.
• Emails landing in spam — check the destination spam folder first, then add SPF and DKIM DNS records to your domain.
• Form plugin conflict — a recent plugin or theme update may have broken form submission logic.

We set up and test SMTP email delivery for every website we maintain, and validate it with a real submission test.

Responsive design failures are almost always caused by:

• Fixed-width elements — divs or images set to a hardcoded pixel width that overflows small screens.
• Missing viewport meta tag — without , mobile browsers render the desktop version scaled down.
• CSS media queries not applied — custom styles that override the theme's responsive rules.
• Third-party embed overflow — YouTube iframes, maps, or widgets that aren't wrapped in a responsive container.

We test on real devices, not just browser simulators, and write CSS fixes that hold across screen sizes — not just the most common ones.

A 500 error means the server encountered something it couldn't handle. The usual suspects:

• A recently activated plugin or theme — deactivate via FTP or database if WP admin is inaccessible.
• Corrupted .htaccess file — rename the file to .htaccess_old and let WordPress regenerate it via Settings → Permalinks.
• PHP memory limit exceeded — add define('WP_MEMORY_LIMIT', '256M'); to wp-config.php.
• File permissions error — core files should be 644, directories 755.

We fix 500 errors remotely using SFTP/FTP and server log access — no need for physical access to your machine.

eCommerce checkout failures are high-priority — every minute they're broken is lost revenue. Common causes:

• Payment gateway API key expired or incorrect — regenerate keys in Stripe, PayPal, or your gateway's dashboard and update the plugin settings.
• SSL certificate expired — payment processors refuse to transmit on non-HTTPS pages. Renew and force HTTPS redirects.
• Conflicting JavaScript — a JS error from another plugin can silently break the checkout form submission.
• WooCommerce session or cart table corruption — requires a database repair and cache flush.

We treat checkout emergencies as priority issues and aim to resolve them within 2 hours during business days.