🟦 1. INTRODUCTION

Welcome to Fixwebnode. These Terms & Conditions (“Terms”) govern your access to and use of our digital support services, remote IT services, Linux administration, web development, website repair, and all other services provided across multiple industries.

By accessing or using Fixwebnode (“we”, “our”, “the platform”), you agree to these Terms. If you do not agree, you must not use our services.

Fixwebnode provides:

• Tier 1: Technical IT, Linux & Web Engineering

• Tier 2: Digital Support for Individuals & Organisations

These Terms apply to both tiers.

🟦 2. DEFINITIONS

“Client” — Any individual, business, organisation or representative using Fixwebnode services. “Services” — All digital support, IT support, Linux administration, web development, website repair, and related offerings. “Digital Support” — Human‑first assistance for devices, apps, telehealth, accessibility, digital literacy and general tech help. “Technical Support” — IT, Linux, server, infrastructure, diagnostics, web engineering and related technical services. “In‑Person Support” — Services delivered physically within Melbourne suburbs. “Remote Support” — Services delivered via phone, video call, remote desktop or online communication.

🟦 3. ELIGIBILITY

You must be:

• At least 18 years old, or

• A parent/guardian providing consent for a minor, or

• An authorised representative of a business or organisation.

NDIS participants must be Plan‑Managed, Self‑Managed, or private clients. Fixwebnode does not provide services under NDIA Agency‑Managed plans.

🟦 4. SERVICE SCOPE

Fixwebnode provides services across multiple industries, including but not limited to:

• NDIS

• Aged Care

• Healthcare & Telehealth

• Small Business

• Education

• Corporate

• Tradies

• Real Estate

• Hospitality

• Logistics

• Construction

• Beauty & Wellness

• Legal & Professional Services

• Childcare

• Non‑profits

• Creative

• Automotive

• Fitness

• Manufacturing

• Agriculture

• Security & Cleaning

Service availability may vary depending on location, complexity, and scheduling.

🟦 5. SERVICE DELIVERY

Remote Services

Most technical and digital support services are delivered remotely using secure communication tools.

In‑Person Services

In‑person digital support is available across Melbourne suburbs. Fixwebnode reserves the right to decline in‑person service requests based on safety, distance, or availability.

Technical Limitations

Remote IT support may require:

• Stable internet

• Device access

• Permission to install or configure software

• Temporary remote desktop access

Clients are responsible for ensuring their environment supports remote delivery.

🟦 6. CLIENT RESPONSIBILITIES

Clients agree to:

• Provide accurate information

• Maintain safe environments for in‑person visits

• Ensure lawful use of devices and systems

• Obtain necessary permissions for business systems

• Back up important data before service delivery

• Notify Fixwebnode of any hazards or risks

Fixwebnode is not responsible for data loss resulting from pre‑existing issues, hardware failure, or client negligence.

🟦 7. PAYMENT TERMS

General

Payment is required at the time of booking unless otherwise agreed.

NDIS Clients

Plan‑Managed clients: invoices sent to plan managers. Self‑Managed clients: payment required upfront or upon invoice. Private clients: payment required upfront.

Businesses & Organisations

Invoices must be paid within the stated terms (typically 7–14 days). Late payments may incur fees.

Non‑Refundable Services

Completed services, consultations, and digital support sessions are non‑refundable.

🟦 8. CANCELLATIONS & RESCHEDULING

Client Cancellations

• More than 24 hours notice: no fee

• Less than 24 hours: 50% fee

• No‑shows: full fee

Fixwebnode Cancellations

We may reschedule due to emergencies, safety concerns, or technical limitations. Clients will not be charged for Fixwebnode‑initiated cancellations.

🟦 9. LIMITATION OF LIABILITY

Fixwebnode is not liable for:

• Data loss

• Hardware failure

• Third‑party software issues

• Internet outages

• Pre‑existing device or system damage

• Misuse of advice or instructions

• Business interruption caused by external factors

Our services are provided “as‑is” and “as‑available”.

🟦 10. SECURITY & PRIVACY

Fixwebnode follows industry‑aligned security practices, including:

• Secure remote desktop protocols

• Encrypted communication tools

• Confidential handling of client information

We do not store passwords, private keys, or sensitive authentication data.

For full privacy details, refer to the Microsoft Privacy Statement, which governs data handling for Copilot‑related interactions.

🟦 11. THIRD‑PARTY SERVICES

Fixwebnode may use or recommend third‑party tools such as:

• Zoom

• Teams

• Google Workspace

• Microsoft 365

• Cloud storage providers

• Job management apps

• Booking systems

We are not responsible for third‑party outages, bugs, or policy changes.

🟦 12. WEBSITE & CONTENT

All content on Fixwebnode’s website — including text, branding, layout, and service descriptions — is owned by Fixwebnode and may not be copied or redistributed without permission.

🟦 13. TERMINATION

Fixwebnode may terminate service relationships if:

• Clients behave abusively

• Safety concerns arise

• Illegal activity is suspected

• Payment terms are violated

• Remote access is misused

Clients may terminate services at any time, subject to cancellation fees.

🟦 14. GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled through Victorian legal channels.

🟦 15. CHANGES TO TERMS

Fixwebnode may update these Terms at any time. Continued use of services indicates acceptance of updated Terms.

🟦 16. CONTACT INFORMATION

For questions or concerns regarding these Terms:

Fixwebnode Support Email: support @ fixwebnode.com