Privacy Policy
Last Updated: 18 June 2026
1. INTRODUCTION
Fixwebnode (ABN: 46 814 234 776) ("we", "our", "us") respects your privacy and is committed to protecting the personal information we hold about you.
This Privacy Policy explains how we collect, hold, use, and disclose your personal information. This policy applies to all users of our website, fixwebnode.com.au, including:
- Visitors who browse our site.
- Clients who purchase our website support and redesign services.
- Service Providers/Listers who list their services on our new multi-industry platform.
- Users who search for or enquire about services listed on our platform.
By using our website and services, you consent to the practices described in this policy. As an Australian business, we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. WHO WE ARE
Fixwebnode provides website support, redesign services, and hosts a multi-industry service listing platform, allowing providers to advertise their services and users to find them. We operate across Australia and in other countries.
If you have any questions about this policy or wish to make a privacy complaint, you can contact us at:
Email: email at fixwebnode.com.au
3. WHAT PERSONAL INFORMATION WE COLLECT
We collect different types of information depending on how you interact with us.
3.1 For All Users (Visitors, Enquirers, Clients)
- Contact Details: Your name, email address, phone number, and any information you provide in forms.
- Technical Data: Your IP address, browser type, device information, pages visited, and interactions with our site (via cookies and analytics tools).
- Communications: Any correspondence you send to us via email, contact forms, or phone.
3.2 For Service Providers (Listers)
- Account Information: Your login credentials, profile information, and account settings.
- Service Listings: Information you submit about your services, including descriptions, qualifications, certifications, pricing, location, service areas, and images.
- Financial Information: Credit card or account details used to purchase advertising or promotional services on our platform. This is processed securely by third-party payment providers.
3.3 For Clients (Purchasing Website Services)
- Business Information: Your business name, website URL, and project requirements.
- Service and Transaction Data: Details of services we have provided to you, support tickets, feedback, and payment history.
We do not generally collect sensitive information (such as health or biometric data). If you provide such information in a service listing, it is your responsibility to ensure it is appropriate and complies with relevant laws.
4. HOW WE COLLECT YOUR INFORMATION
We collect personal information in the following ways:
- Directly from you: When you create an account, submit a service listing, make an enquiry, subscribe to our guides, or use our contact forms.
- Automatically: Through cookies and analytics tools when you browse our site.
- From third parties: From our partners, but only where you have consented to such disclosure.
5. WHY WE COLLECT, HOLD, AND USE YOUR INFORMATION
We use your information for the following primary purposes:
5.1 To Operate Our Platform
- Manage accounts, service listings, and enquiries.
- Facilitate connections between service providers and users.
- Maintain, improve, and personalize the platform experience.
5.2 To Provide Our Services
- Communicate with you regarding projects, support requests, and listing inquiries.
- Process transactions and payments.
5.3 Marketing and Promotion
- Send promotional communications about our services and platform, but only where you have consented or reasonably expect to receive them. You can opt-out at any time.
5.4 Security and Compliance
- Detect, investigate, and prevent unauthorized activity or fraud.
- Comply with Australian privacy and consumer protection laws.
6. DISCLOSURE OF YOUR INFORMATION
We may disclose your information in the following circumstances:
- To Our Service Providers: We use third-party providers for IT hosting, email platforms, payment processing (e.g., Stripe), and CRM systems. These providers only have access to your information as necessary to perform their functions.
- To Professional Advisers: We may share information with our legal, accounting, or other professional advisors for compliance and business management purposes.
- Legal Requirements: Where required by law, we may disclose information to regulatory bodies or law enforcement agencies to comply with legal obligations or to protect the rights and safety of Fixwebnode and our users.
- Public Disclosure: By listing your services on our platform, some information (such as your business name, description, location, and contact details) will be publicly available on the platform as part of your service listing.
We do not sell or rent your personal information to third parties for their own marketing purposes.
7. OVERSEAS DISCLOSURES
As we are expanding to include listings in other countries, we may disclose your personal information to overseas recipients. This includes:
- Users searching for services in other countries, where you have agreed to list internationally.
- Our service providers located overseas (for example, cloud hosting providers in the United States).
When we disclose personal information to overseas recipients, we take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or is subject to a substantially similar privacy regime. By using our platform and listing services in other countries, you consent to these cross-border disclosures.
8. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand user behavior. You can control the use of cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly.
9. DATA SECURITY AND RETENTION
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes using secure servers, encryption for data in transit, and implementing access controls.
We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. We will securely delete or de-identify information when it is no longer needed.
10. ACCESS AND CORRECTION
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. You can make a request by contacting us using the details in Section 2. We will respond within a reasonable timeframe.
11. MAKING A COMPLAINT
If you have a concern about how we handle your personal information, we encourage you to contact us directly so we can investigate and resolve the matter.
If we do not resolve your concern to your satisfaction, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will post the updated policy on our website with the "Last Updated" date at the top of this document. We encourage you to review this policy periodically.
13. CONTACT US
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: email at fixwebnode.com.au